Guides

Getting help

Ask Awesomate's own help, raise a ticket, book a session with our team, or ask us to build an automation for you, from Claude Code.

#Ask first

How do credits work?

awesomate_support (action ask) answers questions about Awesomate from our own help, with the sources. It works on every plan, and it's what Claude tries first.

#Raise a ticket

This form stopped sending emails. Can you raise a ticket?

Claude drafts the ticket with the details it found and raises it when you say so (awesomate_support). On Essentials, tickets are for something of ours not working, or your account and billing; on Support Plus and above, anything.

Has anyone answered my ticket about the contact form? Tell them it's working now.

Claude reads your tickets and their replies (awesomate_support, list_tickets and ticket). If our team has asked to work inside your n8n for a ticket, Claude can tell you what's waiting and until when (access); allowing or declining it is yours, in the hub. It can answer a ticket for you (reply): it shows you the exact message first and sends only when you say yes, because the reply emails our team in your name. If our team has asked to work inside your n8n for a ticket, Claude tells you, and only you allow or decline it, on the ticket's page in the hub.

#Book a session with our team

Can I get someone to help me set this up on a call?

awesomate_book_session shows the sessions you can book, the open times and the credits each costs, and books one only after you say yes to that cost. It tells you the time in your own time zone. When our team has invited you to book a session, such as a review of a build, Claude lists the invitations (invitations) and books the one you choose.

#Ask us to build it

Can your team build this automation for me instead?

awesomate_request_build sends a done-for-you automation request to our team. It costs one credit ($100), and it's on Pro and Embedded. Claude shows you the cost and your balance first and sends it only after your yes. You can follow it in the hub under My Automations.

This is help from Awesomate. Your own customers' support inbox is awesomate_support_desk, in Contacts and portals.

Every tool is in Support and services.